Interview Questions & Answers – Your First Interview

Introduction

Non-IT | BPO | HR | KYC Roles

Spinflunce OPC Pvt Ltd is a professional recruitment company dedicated to providing BPO and Non-IT workforce solutions. Our goal is to bridge the gap between talented job seekers and organizations looking for reliable employees.

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Q1. What are your greatest strengths?

A. Communication strength

B. Problem solving

C. Strong work ethic

D. All of the above

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Q2. Why should we hire you?

A. Motivated

B. Fast learner

C. Good communicator

D. All of the above

3 / 60

Q3. What motivates you?

A. Learning new things

B. Good salary

C. Earning more

D. None

4 / 60

Q4. Where do you see yourself in 5 years?

A. Growing and taking new challenges

B. Settled

C. Business

D. Hometown

5 / 60

Q5. Why did you leave your last job?

A. Gain more knowledge

B. Learn new things

C. Salary

D. Company environment

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Q6. What skills are you trying to improve?

A. Leadership

B. Communication

C. Decision making

D. All of the above

7 / 60

Q7. Are you willing to relocate?

A. As per company location

B. No

C. Hometown

D. None

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Q8. Why do you want this job?

A. Gain knowledge

B. Learn new things

C. Grow revenue

D. All of the above

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Q9. Why should we hire you?

A. Communication skills

B. Decision making

C. Grasping ability

D. All of the above

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Q10. Biggest risk taken?

A. Business

B. Relocation

C. Career change

D. All of the above

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Q11. BPO stands for?

A. Business Process Office

B. Business Product Outsourcing

C. Business Process Outsourcing

D. Business Performance Operation

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Q12. Back office work includes?

A. Customer calls

B. Sales calls

C. Data processing & documentation

D. Marketing calls

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Q13. Data entry work involves?

A. Calling customers

B. Entering data in system

C. Managing employees

D. Advertising

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Q14. Skill for data entry?

A. Communication

B. Typing speed & accuracy

C. Sales

D. Presentation

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Q15. BPO services provided to?

A. Government

B. Customers

C. Office companies

D. Schools

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Q16. KPO full form?

A. Knowledge Process Outsourcing

B. Key Process Outsourcing

C. Known Process Operation

D. Knowledge Performance Office

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Q17. Software for data entry?

A. MS Excel

B. Photoshop

C. AutoCAD

D. Premiere Pro

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Q18. Inbound process means?

A. Making calls

B. Receiving calls

C. Emails

D. Data typing

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Q19. Outbound process means?

A. Receiving calls

B. Making calls

C. Data entry

D. Back office

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Q20. SLA means?

A. Service Level Agreement

B. System Level Access

C. Software License Authority

D. Service Login Account

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Q21. Accuracy in data entry means?

A. Fast typing

B. Correct data input

C. Shortcuts

D. Long hours

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Q22. CRM stands for?

A. Customer Relationship Management

B. Client Response Model

C. Computer Resource Management

D. Customer Record Machine

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Q23. TAT means?

A. Time and Task

B. Turnaround Time

C. Total Action Time

D. Technical Assistance Tool

24 / 60

Q24. Back office employees work on?

A. Phone calls

B. Physical files

C. Computers & databases

D. Outdoor work

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Q25. Non-voice process?

A. Customer calling

B. Email & chat support

C. Telemarketing

D. Voice recording

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Q26. Data entry errors checked by?

A. Working fast

B. Ignoring rules

C. Double checking

D. Skipping breaks

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Q27. Essential back office quality?

A. Aggressive behaviour

B. Patience

C. Loud voice

D. Physical strength

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Q28. Key BPO responsibility?

A. Cancelling

B. Customer satisfaction

C. Manufacturing

D. Teaching

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Q29. Requirement for data entry?

A. Laptop only

B. Internet only

C. Basic computer knowledge

D. Degree only

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Q30. Role of HR?

A. Sales

B. Employee management

C. Product development

D. Advertising

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Q31. Recruitment means?

A. Training

B. Hiring

C. Salary payment

D. Firing

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Q32. Onboarding is?

A. Exit process

B. Training seniors

C. Introducing new employees

D. Promotion

33 / 60

Q33. Document required at joining?

A. Experience letter

B. Offer letter

C. Appointment letter

D. All of the above

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Q34. HR interview checks?

A. Coding

B. Communication & attitude

C. Marketing

D. Accounting

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Q35. Grievance handling means?

A. Salary processing

B. Resolving complaints

C. Interviews

D. Attendance

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Q36. Accounting equation?

A. Assets=Income-Expense

B. Assets=Liabilities+Capital

C. Capital=Assets-Liabilities

D. Expense=Income-Profit

37 / 60

Q37. Daily transactions recorded in?

A. Balance sheet

B. Trial balance

C. Journal

D. P&L;

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Q38. Current asset?

A. Land

B. Building

C. Cash

D. Machinery

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Q39. GST stands for?

A. Goods & Sales Tax

B. Government Service Tax

C. Goods & Services Tax

D. General Sales Tax

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Q40. Accounting software?

A. MS Word

B. Tally

C. Photoshop

D. AutoCAD

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Q41. Working capital?

A. Fixed assets-liabilities

B. Current assets-current liabilities

C. Income-expense

D. Capital+profit

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Q42. Purpose of document verification?

A. Data entry

B. Calling

C. Authenticity check

D. Marketing

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Q43. ID proof in India?

A. Electricity bill

B. Aadhaar card

C. School ID

D. Library card

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Q44. Address proof verifies?

A. Age

B. Identity

C. Residential address

D. Education

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Q45. Aadhaar used for?

A. Income

B. Education

C. Residential details

D. Employment

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Q46. PAN used for?

A. Address

B. Income tax

C. Age

D. Education

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Q47. Valid Aadhaar proof?

A. Bank statement

B. Grocery bill

C. Wedding card

D. Office ID

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Q48. KYC stands for?

A. Know Your Customer

B. Keep Your Customer

C. Know Your Company

D. Key Your Customer

49 / 60

Q49. Detail must match in documents?

A. Font

B. Color

C. Name & DOB

D. Paper

50 / 60

Q50. Not a verification document?

A. Aadhaar

B. Passport

C. PAN

D. Shopping receipt

51 / 60

Q51. First check in verification?

A. Color

B. Authenticity

C. File size

D. Alignment

52 / 60

Q52. Unique ID document?

A. PAN

B. Aadhaar

C. Passport

D. All of the above

53 / 60

Q53. e-KYC means?

A. Electronic Know Your Customer

B. Easy Know Document

C. External KYC

D. Extra KYC

54 / 60

Q54. Document showing nationality?

A. Aadhaar

B. Driving License

C. Passport

D. PAN

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Q55. Expired document action?

A. Accept

B. Ignore

C. Reject & request update

D. Edit date

56 / 60

Q56. Signature verification important because?

A. Decoration

B. Confirm ownership

C. Handwriting

D. Printing

57 / 60

Q57. Age proof document?

A. PAN

B. Birth certificate

C. Passport

D. All of the above

58 / 60

Q58. Doc mismatch means?

A. Perfect match

B. Incorrect data comparison

C. Approval

D. Data entry

59 / 60

Q59. Bank account opening requires?

A. PAN

B. Aadhaar

C. KYC documents

D. All of the above

60 / 60

Q60. Accuracy important to?

A. Save time

B. Avoid legal & financial issues

C. Impress manager

D. Increase salary

Your score is

The average score is 13%

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